Frequently Asked Questions (FAQ)

Stuck in a bit of a pickle?

Don’t stress. See if we you can find a solution below. If not, shoot us a message through our contact form and we will get back to you ASAP

Planning a wedding?

How do I search for vendors?

Head over to our homepage you will see a search bar when you scroll up. Alternatively, you will be able to toggle through locations and categories around Australia through our task bar at the top of every page.

I have found some vendors that I like but how do I save them so I can decide later?

Easy! You will notice a little love heart symbol on every listing. Simply sign up for a free account so you can hit the love heart to save them to your dashboard. Next time you sign-in, simply click your profile icon on the top right corner to access your dashboard where all your favourites will be saved.

The vendor I contacted has not responded to me.

That's a shame! We make sure that all info on contact forms are emailed directly to the vendor. If it's a one off, they may have just missed the email. If it happens a few times, please do send us an email at admin@saffronweddings.com.au so we can ask the vendor to ensure their contact details are correct.

Do I need to pay to sign-up?

Absolutely not! Think of Saffron Weddings like your one-stop shop to browse all the vendors you may need to plan your South-Asian wedding. Signing up means that you can easily keep track of your favourite vendors and come back at any time to continue your search.

I can't find a vendor catering specifically to my cultural background

We are so sorry that at this stage we have not fully catered to your wedding. We would love to improve our service so we can help couples from all different backgrounds. We'd appreciate if you could contact us with your requirements so that we can aim to seek out more vendors specificially for you and to improve our directory for future couples.

Adding a business listing to our directory

Is it free to add my business to your website?

Absolutely! We want to ensure that all businesses, big and small. have an opportunity to be a part of our directory so the free listing will stay free, forever. No strings attached. We do have premium packages if you want to take your online presence to another level. This is an affordable option especially for businesses that don't have a website.

I have added my listing but why is it still not live?

This could happen for various reasons. Firstly, the payment needs to be fully processed before the system automatically publishes a listing. Secondly, if payment is successful, this could be happening due to a glitch. Please inform admin@saffronweddings.com.au ASAP so the problem can be rectified. Please note we are

I see my business listing on your website. How do I claim it?

Great question! If you scroll down on the listing you will see a "Claim it" button. Click the button and we will just need to verify this request before allocating it to your account. From there, you can upgrade to one of the premium packages if you wish.

 

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